What documents are required to verify an account, and how long does the entire process take?

11k apk's KYC verification typically requires two types of documents. First, proof of identity — a National ID (NID) is the most straightforward and widely accepted option. If you don't have an NID, a passport or driving licence is also acceptable. Second, proof of address — a recent utility bill (electricity or water), a bank statement, or a copy of the voter registration list will work. When uploading documents, make sure the image is clear, all four corners are visible, and the document has not expired. Under normal circumstances, verification is completed within 24–48 hours of submission. During peak periods, it may take up to 72 hours. Once verified, you'll receive an email or SMS notification. From that point on, there are no further restrictions on withdrawals — verification is a one-time process.

How can I combine bets on multiple matches at once for a chance at a bigger win?

This is known as an accumulator or parlay bet — combining the outcomes of multiple matches into a single wager. To do this on 11k apk, go to the Sports section and click on the match you want to bet on. Selecting an outcome adds it to your bet slip. Then go to another match and pick another outcome — it will be added to the slip as well. You can add anywhere from 2 up to a maximum of 20 legs this way. Once you select the "Accumulator" or "Parlay" tab on the bet slip, the total odds will be multiplied together automatically. For example, with 3 legs at 1.8 × 2.1 × 1.9, you get combined odds of 7.18 — meaning a ৳100 bet could return up to ৳718. On 11k apk, parlays of 3 or more legs are eligible for an additional multi-leg bonus of up to 25%. Keep in mind that every leg must win for the bet to pay out — if even one leg is wrong, the entire bet is lost.

11k apk | Privacy Policy and How We Keep Your Data Safe

Our Commitment

11k apk treats your privacy as a fundamental right, not a business asset. This Privacy Policy explains in full transparency what data we hold, why we hold it, and how we handle it. There are no hidden practices.

Introduction & Definitions

This Privacy Policy applies to 11k apk ("we", "the platform") and all members who use our services ("you", "the user"). "Personal data" refers to any information that can directly or indirectly identify you — such as your name, phone number, email address, financial details, or device identifiers.

By creating an account on 11k apk or using the platform, you agree to this Privacy Policy. We operate in accordance with international data protection standards and comply with applicable laws in Bangladesh.

What Information Is Collected

Only Necessary Data

11k apk follows a data minimisation policy. We only collect information that is genuinely necessary to provide our services.

Data Type	Example	Reason for Collection
Identity Information	Full Name, Date of Birth	Age Verification & KYC
Contact Information	Phone Number, Email	Account Verification & Support
Financial Information	BKash/Nagad number, transaction ID	Deposit & Withdrawal Processing
Identity Documents	NID, Passport Scan	KYC Verification (Where Required)
Device Information	IP address, browser type	Security & Fraud Prevention
Usage Data	Game history, login timestamps	Service Improvement & Support

We never ask for or store your bKash or Nagad PIN or password.
Full bank card numbers are never stored on our servers — this is handled entirely by the payment gateway.
Voice calls and video are not recorded.

Purpose of Data Collection

The data we collect is used solely for the specific purposes stated. 11k apk never uses your data beyond its original intended purpose.

Account creation and management — to enable login, password recovery, and maintain account security.
Payment Processing — to record deposits, withdrawals, and transaction history.
Identity Verification — to confirm your age and complete the KYC process.
Fraud & Security — to detect and prevent suspicious activity.
Customer Support — to understand your issue history and context so we can assist you better.
Legal obligations — to comply with AML and other applicable regulations.
Service improvement — to analyze overall usage patterns and enhance the platform.
Promotional Communications — to inform you about bonuses and offers with your consent (opt-out available).

Marketing Communications

If you no longer wish to receive promotional SMS or emails from 11k apk, you can opt out at any time through your account settings. Note that even with marketing communications turned off, essential security or payment-related messages may still be sent.

Data Sharing Policy

Sale of Data Is Strictly Prohibited

11k apk never sells your personal information to third parties. However, in certain limited circumstances, specific information may be shared.

Payment Processors: Only the information required to complete a transaction via bKash, Nagad, or a bank is shared — and only for that specific transaction.
Game Providers: Only the minimum data necessary for game operation is shared with game providers such as Pragmatic Play or Evolution Gaming.
Security Auditors: Third-party auditors are engaged for RNG verification — they do not receive any personal data.
Legal Authorities: We may be required to share data with regulatory authorities under a court order or other legal obligation.

No Data Shared with Advertising Companies

11k apk does not share your data with any advertising networks or data brokers. Your gaming behaviour and personal information are never used to serve third-party advertisements.

Data Protection Practices

11k apk uses multiple layers of technology and processes to protect your data. Rather than relying on any single method, we maintain a comprehensive security framework end to end.

Encryption in Transit: All data transmitted between your browser or app and our servers is encrypted with TLS 1.3.
Encryption at Rest: Sensitive data stored on our servers is secured using AES-256 encryption.
Two-Factor Authentication (2FA): Enabling 2FA on your account means that even if your password is compromised, unauthorised access is still prevented.
Firewall & DDoS Protection: Our servers are protected by industry-standard firewalls and intrusion prevention systems.
Regular Security Audits: Third-party security specialists conduct regular penetration testing.
Restricted Staff Access: Only staff who require access to specific data as part of their role are permitted to view it.
Data Breach Response Plan: In the event of a data breach, affected members will be notified within 72 hours.

You're a Partner in Security Too

The security of your account is partly in your own hands. Use a strong password, keep 2FA enabled, and never share your login details with anyone. If you notice any suspicious activity, contact support immediately.

Cookie Policy

Cookies are small text files stored on your device. 11k apk uses cookies to keep the platform running smoothly and to improve your overall experience.

Cookie Type	Purpose	Period	Status
Essential Cookies	Login session, security token	At the end of the session	Always Active
Preference Cookies	Remembering your language, theme, and game preferences	1 Year	Always Active
Analytics Cookies	Usage data for service improvement	2 Years	Consent Required
Security Cookies	CSRF Protection, Fraud Detection	At the end of the session	Always Active

You can delete existing cookies or block new ones from being set through your browser settings.
Disabling essential cookies may affect core functionality such as login and payments.
11k apk does not use third-party tracking cookies.

Your Rights

Every member registered on 11k apk has certain fundamental rights regarding their personal data. To exercise any of these rights, please email us at support@11kapk.com.

👁️

Right to Access Your Data

You may request to view the personal information we hold about you. The data will be provided within 30 days of your request.

✏️

Right to Rectification

If any of your information is incorrect, you can request a correction. Some details can be updated directly from your account settings.

🗑️

Right to erasure

After closing your account, you may request that your personal data be deleted — except for information we are legally required to retain.

🚫

Right to Object to Processing

You can object to the processing of your data for specific purposes — particularly when it comes to marketing communications.

📦

Right to Data Portability

You may request a copy of the data we hold about you in a machine-readable format (CSV or JSON).

⏸️

Right to Restrict Processing

You may request that we limit processing of your data while a dispute about its accuracy is under review or an objection is being considered.

Data Retention Period

11k apk does not retain data beyond what is necessary. A specific retention period is defined for each category of information.

Account Information: For the duration of active account use and 5 years after closure (as required by law).
Financial Transactions: 7 years from the date of your last transaction (in accordance with AML policy).
KYC Documents: Up to 5 years after account closure.
Support Contact: 2 years after last contact.
Gaming Log: Up to 3 years.
Marketing Preferences: Until consent is withdrawn.

Automatic Deletion Upon Expiry

Once the designated retention period expires, data is automatically purged from our systems — fully deleted, not merely flagged.

Protection of Minors

11k apk strictly enforces an 18+ policy. Anyone under the age of 18 is not permitted to use our services, and we do not knowingly collect personal data from minors.

Age verification is mandatory at registration — creating an account with false information is a violation of our terms.
If we become aware that any member is under 18, their account will be closed immediately and all associated data will be deleted.
If a parent or guardian believes their minor child has registered an account in error, please contact support@11kapk.com — the matter will be investigated and appropriate action taken.

Policy Changes & Updates

11k apk may update this Privacy Policy when necessary. Members will be notified according to the nature of the changes.

For significant changes, you will be notified at least 7 days in advance via email or an in-platform notification.
The "Last Updated" date at the top of this page will always reflect the most recent revision.
Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
Previous versions of this policy are available upon request from our support team.

Last Reviewed

This Privacy Policy was last reviewed in January 2026. The next scheduled review is July 2026.

Why 11k apk Takes Privacy So Seriously

Your relationship with an online betting platform goes beyond just playing games. You're sharing your name, phone number, financial transaction details, and sometimes identity documents too. 11k apk does not take that trust lightly.

Awareness of digital privacy is growing in Bangladesh. People want to know — where is my data going? Who can see it? Is it being sold? These are valid questions, and 11k apk has a straightforward answer: your data is used solely to provide you with our services, and for no other purpose.

Many people worry that sharing payment details means taking a risk. But with 11k apk, when you transact via bKash or Nagad, we only see the transaction ID and amount — your mobile banking PIN and full account number never reach us. The payment gateway handles that directly and simply sends us a confirmation signal.

Many people feel uneasy about KYC verification, but it is actually there to protect you. If someone tries to open a fraudulent account in your name, KYC helps prevent it. It is not a form of surveillance — it is a shield against identity theft.

When it comes to server security investment at 11k apk, penetration testing is conducted on a planned, annual basis. In these tests, ethical hackers look for vulnerabilities in our systems. Any issues found are addressed promptly. It is a costly process, but this investment is essential for keeping your data safe.

Opting out of marketing emails or SMS is simple. Just log in to your account, go to Notification Settings, and turn off all promotional communications in a single click. After that, you'll only hear from us when it truly matters — such as security alerts for suspicious login activity.

If you have any questions about this Privacy Policy, feel free to reach out. Emails sent to support@11kapk.com regarding privacy matters are routed to a dedicated team who will respond within 48 hours.

11k apk Privacy Policy – How We Protect Your Data

Privacy Policy Highlights at a Glance

🔄 How Your Data Flows